reservations & cancellations
Can I cancel my booking?
Yes, but keep in mind that cancellations made less than three (3) days prior to arrival are subject to 100% charge.
Will a security deposit be required upon check-in?
The hotel requires an incidental deposit that may be settled through cash or credit card upon check-in. It is fully refundable if not used.
- Debit cards are not accepted as a form of payment for incidentals as it is a straight charge.
- The credit card incidental reversal period may vary, typically with a minimum of 30 banking days. However, specific turnaround times for all banks cannot be provided as they depend on individual bank policies.
- We strongly encourage cash deposits in PHP or USD equivalent.
- Please note that the USD equivalent deposit will only be a holding sum to guarantee the immediate return of your deposit upon check-out.
What payment methods are accepted?
We accept cash and all major Debit/Visa cards as payment.
Do you accept credit cards?
We honor all major credit cards (Visa, MasterCard, Amex, JCB, Diners, China, UnionPay). Please present your credit card upon check-in.
Can I book on someone else’s behalf?
Yes, you can book on behalf of someone else. For guests using another person’s credit card, a credit card authorization (CCA) form will be required.
Does the online rate include breakfast?
yes we are working on this.
