Are smoking rooms available?
Please note that some of our hotels within the President’s chain offer strictly non-smoking rooms. The availability of non-smoking rooms may vary depending on the specific hotel you book. Kindly inform us of your preference at the time of booking, and we will do our best to accommodate your request.
Do kids stay free?
Yes, kids 12 years old and below are allowed to stay free-of-charge. The number of kids may vary depending on the room type.
Can I change my room type upon check-in?
Yes, but such requests are subject to room availability, applicable charges, and rate difference at the time of check-in.
Are extra beds available?
Yes, we offer extra beds should you require one. These are only available for the Indulgence room category and above and are offered at reasonable cost and cost depend with hotel location hotel location
Are guests allowed in the hotel room?
Guests are allowed to visit the room. However, for overnight stays beyond the capacity of each room, there will be an extra person surcharge.
Do I have privacy in my room?
For rooms, we have an electronic “Do Not Disturb” button located by the door next to “Make up Room” button. For suites, a physical door tag is provided to hang outside your door to serve the same purpose. You may also request the front desk to take messages for you during this time.
Can I control the temperature in my room?
A wall-mounted cooling control in your room is provided to set your desired
temperature. Please refer to our “How-To’s” section for more information.
What bath amenities do the rooms have?
Explore our signature bath and body collections designed to rejuvenate your body and mind. Your rooms are provided with towels and toiletries based on the number of registered occupants.
What is the standard voltage of a room?
The electricity is at 220 volts /60 hertz.
Can I add an extra bed in my room?
Extra bed set up can be arranged for additional guests upon request. This is applicable for the Indulgence room category and beyond. Please dial reception for more assistance.
Does my room have an induction cooker?
Induction cookers are available for your convenience within all suite rooms. Please refer to our “How-To’s” section for more information.
Is an iron and an ironing board kept in the rooms?
no
Will I be safe during my stay?
We would like to reassure you that we maintain strict security at the hotel on a 24-hour basis. For immediate assistance, please dial service dial on reception.
Does my room have a washing machine?
no